Please note:
Due to the sensitive nature of information and NDA clauses, client identities have been anonymized in my case studies.
An eLearning platform for public servants
A redesign project for government spanning over a 3 month period. The scope included UX and UI Design.
The challenge
Using the existing website and all of its content that users are familiar with, the job was to simplify the website to a fully functioning eLearning platform.
My role
Design Lead
UX Research
UI Design
The process
A number of Design Thinking processes were implemented into this project, as the timelines were already a few months behind, a short period of Discovery and planning was implemented:
What were the priorities?, requirements, vision & goals, what were other competitors doing?
Business goals
To provide users with an easy and intuitive way to access and explore the NSG platform.
User goals
Simple and intuitive signup process to try out the BetterTravel and test out the features available on the platform to ascertain if its fit for purpose.
The research
From a research perspective given that we were using existing content, a website content analysis was done to get a better understanding of what currently is, and to be able to propose a new Information Architecture for their new eLearning platform.
Current Website content analysis
Proposed IA
Design Exploration
As time was not on our side for the first MVP and tight deadlines approaching, a decision was made to draw up Mid-Fidelity Wireframes. We defined UI elements, design patterns and content hierarchy.
High Fidelity Wireframes
Designed for simplification for public servants. A few iterations were carried out during the process to define the design pattern, such as the different components and style guide as well ensuring a good clean design system for the platform (Which was out of scope).
What I learnt from this project
Unfortunately this project never saw the light of day, with it being a government based project, staying close to your stakeholders to help and guide them is essential, in order to give you the the correct information to work with, so as to not get as as far as we did with a skeleton for an eLearning platform only for the project to be pulled.